After Sales

While our rollers, hinges, handles, winders and frames are designed to give you worry free reliable service, there may be an instance when you need after sales assistance to replace or repair a specific component.

Spare Parts

All our products are made with the highest degree of craftsmanship and designed to provide worry free reliable service. In the event that you do require parts, our Display Centres can assist you in finding the right spare part for all of our products.


All our goods come with a warranty that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where you are not a "consumer" within the meaning of the Australian Consumer Law, the warranty referred to in the preceding paragraph does not apply. In addition to any rights and remedies that you may have under the Australian Consumer Law or any other law, all products supplied by JELD-WEN Windows and Doors are covered by a warranty from date of shipment by JELD-WEN. If a product proves defective by reason of faulty workmanship or materials within that warranty period, JELD-WEN Windows and Doors will repair or replace the product without charge.